Privacy Policy

Effective Date: August 21, 2026

Thompson’s Comfort Connection (“Thompson’s Comfort Connection,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a request for service or an estimate, communicate with us, or interact with our advertisements and lead forms, including Facebook Lead Ads.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

• First and last name
• Phone number
• Email address
• Mailing or service address
• City, state, and ZIP code
• Information about your heating, cooling, HVAC, or other service needs
• Information you provide when requesting an estimate or scheduling service
• Communications you have with us
• Information submitted through online forms and lead forms
• Information about how you interact with our website or advertisements
• Other information you voluntarily provide to us

We do not intentionally request sensitive personal information through our standard lead forms.

2. How We Use Your Information

We may use the information we collect to:

• Respond to requests for estimates or information
• Contact you regarding your HVAC service needs
• Schedule appointments and service calls
• Provide, maintain, and improve our services
• Communicate with you about appointments, estimates, services, and related matters
• Follow up on requests submitted through our website or advertising platforms
• Provide customer service
• Maintain customer and service records
• Improve our advertising, marketing, and customer experience
• Prevent fraud, abuse, or unauthorized activity
• Comply with applicable laws and legal obligations

When you submit your information through a lead form, you authorize Thompson’s Comfort Connection to use that information to respond to your request.

3. Phone Calls and Text Messages

If you provide a telephone number, Thompson’s Comfort Connection may use that number to contact you regarding your request, estimate, appointment, service, or other inquiry you have submitted.

Where applicable, text messages may be sent to the telephone number you provide.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier.

You may opt out of marketing text messages at any time by following the unsubscribe instructions contained in the message or by contacting us directly.

Providing consent to receive communications is not a condition of purchasing goods or services.

4. Information Collected Through Facebook Lead Ads

We may use Facebook and other advertising platforms to provide advertisements and lead-generation forms.

When you submit a lead form through Facebook or another advertising platform, information you provide may be transmitted to Thompson’s Comfort Connection so that we can respond to your request.

Information received through these forms may include your name, phone number, email address, city, and other information you choose to provide.

We may also receive information associated with the advertisement or campaign through which you submitted your request, such as the advertising campaign, form, or advertisement that generated the lead.

5. Service Providers and Third Parties

We may share personal information with trusted service providers that help us operate our business and provide services to you.

These service providers may include:

• Housecall Pro, which we may use to manage customer information, estimates, appointments, jobs, and service-related activities.
• Zapier, which may be used to securely transfer information between our lead-generation and customer-management systems.
• Meta/Facebook, when you interact with our Facebook or Instagram advertisements and lead forms.
• Website, hosting, communication, payment-processing, analytics, advertising, and technology providers that assist us in operating our business.

These service providers may process information on our behalf as necessary to provide their services.

We do not authorize our service providers to use your personal information for purposes unrelated to the services they provide to us, except where otherwise permitted or required by law.

6. Advertising and Analytics

We may use advertising, analytics, and similar technologies to understand how people interact with our website and advertisements and to improve our marketing.

Third-party advertising platforms, including Meta, may collect or receive information in connection with your interaction with our advertisements, website, or lead forms.

Depending on applicable law and the services we use, you may have rights concerning certain forms of targeted advertising or the use of your personal information for advertising purposes.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may be used to:

• Keep our website functioning properly
• Understand website traffic and usage
• Improve website performance
• Measure advertising effectiveness
• Understand how visitors interact with our website
• Support marketing and advertising activities

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. How Long We Keep Information

We retain personal information for as long as reasonably necessary to provide services, maintain business and customer records, fulfill the purposes described in this Privacy Policy, resolve disputes, enforce agreements, comply with legal obligations, and otherwise operate our business.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

10. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights concerning your personal information.

These rights may include the ability to:

• Request confirmation of whether we process your personal information
• Request access to personal information we maintain about you
• Request deletion of certain personal information
• Request a copy of certain personal information
• Opt out of certain uses of personal information, including targeted advertising or the sale of personal information where applicable

Utah law provides certain privacy rights to eligible Utah consumers, including rights relating to access, deletion, copies of personal data, and certain advertising or sale opt-outs.

To submit a privacy request, contact us using the information below.

We may need to verify your identity before completing certain requests.

11. Children’s Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website or lead-generation forms.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Third-Party Websites

Our website or advertisements may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, or applicable laws.

When we make changes, we will update the “Effective Date” at the top of this Privacy Policy.

Your continued use of our website or services after an updated Privacy Policy is posted constitutes your acknowledgment of the updated policy, to the extent permitted by law.

14. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:

Thompson’s Comfort Connection
Website: www.ThompsonsComfortConnection.com
Email: office@thompsonscomfortconnection.com
Phone: 801-571-1149
Address: 7682 Maple St, Midvale, UT 84047